Privacy Policy

At Jet's Pizza, we are deeply committed to protecting the privacy and personal information of every individual who visits our website, places an order, or otherwise interacts with our services. This Privacy Policy explains in detail how we collect, use, share, retain, and protect your personal information when you use our website located at jetspizzas.rest (the "Site") or any of our related services, platforms, and digital tools (collectively, the "Services").

Please read this Privacy Policy carefully before using our Site or submitting any personal information to us. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

This Privacy Policy is governed by the laws of the United States, including applicable federal and state privacy laws such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state and federal regulations.

1. About Us

Jet's Pizza is a food service business operating in the United States. We provide pizza and other food products through our website and related ordering platforms. For all privacy-related matters, you may contact us using the following details:

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information we collect through the following channels:

• Our website at jetspizzas.rest
• Online food ordering systems and portals linked to our website
• Email communications between you and our team
• Customer service interactions via phone, email, or chat
• Promotional campaigns, surveys, and loyalty programs
• Third-party platforms or services integrated with our Site

This policy does not apply to third-party websites, apps, or services that may be linked from our Site. We encourage you to review the privacy policies of any third-party sites you visit.

3. Information We Collect

We collect various types of information in connection with your use of our Services. The categories below outline the types of personal information we may collect:

3.1 Personal Identification Information

When you place an order, create an account, sign up for our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Delivery address and billing address
• Account username and password (stored in encrypted form)
• Date of birth (where required for age verification or promotional purposes)
• Payment information (credit/debit card details, processed through secure third-party payment processors)

3.2 Order and Transaction Information

When you place an order through our Services, we collect:

• Items ordered, customizations, and special instructions
• Order history and frequency
• Transaction amounts and payment methods used
• Delivery preferences and special delivery notes
• Coupon and promotional code usage

3.3 Usage Data and Technical Information

When you visit our website or use our digital services, we automatically collect certain technical and usage data, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Referring website or URL
• Pages visited on our Site, time spent on each page, and navigation patterns
• Date and time of your visit
• Search terms used on our Site
• Clickstream data and user interactions

3.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our Site. This includes session cookies, persistent cookies, and third-party analytics cookies. For more detailed information on our cookie practices, please refer to Section 9 of this Privacy Policy.

3.5 Communications Data

If you contact us through email, phone, or our online contact forms, we may collect:

• The content of your messages or inquiries
• Feedback, complaints, and reviews you submit
• Records of customer service interactions

3.6 Marketing and Preference Data

If you subscribe to our newsletter, loyalty program, or marketing communications, we collect:

• Your email and communication preferences
• Responses to surveys, polls, and promotional offers
• Information about products or categories you have expressed interest in

3.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you interact with our social media pages or use social login features)
• Third-party food delivery platforms or aggregators
• Analytics providers, advertising networks, and marketing partners
• Payment processing companies for fraud prevention and verification purposes

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. The following outlines how and why we use your data:

4.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders and deliveries
• To manage your account and user profile
• To communicate with you about your orders, including confirmations, updates, and delivery status notifications
• To process payments and prevent fraudulent transactions
• To respond to your customer service inquiries and resolve complaints

4.2 Website Improvement and Analytics

• To analyze how users interact with our Site and improve its functionality and design
• To monitor and maintain the performance and security of our Services
• To conduct internal research, testing, and development of new features
• To understand aggregate trends and user preferences to improve our menu and offerings

4.3 Marketing and Promotional Communications

• To send you promotional offers, discounts, and information about new menu items — only where you have consented or where we have a legitimate interest
• To personalize your experience on our Site based on your preferences and order history
• To administer loyalty programs, contests, and sweepstakes
• To serve you relevant advertisements on third-party platforms based on your interactions with our Site

4.4 Legal Compliance and Safety

• To comply with applicable laws, regulations, and legal processes
• To respond to lawful requests from law enforcement or government authorities
• To protect the rights, property, or safety of Jet's Pizza, our customers, or the public
• To enforce our Terms of Service and other applicable agreements
• To detect, prevent, and address fraud, security incidents, and other harmful activities

4.5 Business Operations

• To maintain records required for tax, accounting, and financial reporting purposes
• To evaluate and improve our business processes and service quality
• To facilitate business transactions such as mergers, acquisitions, or asset sales

5. Legal Basis for Processing Personal Information

Where required by applicable law, we process your personal information based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill your orders and deliver our Services to you.
• Legitimate Interests: We process certain data to pursue our legitimate business interests, such as improving our services, preventing fraud, and conducting marketing, provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent (e.g., for marketing emails or certain cookies), you have the right to withdraw that consent at any time.
• Legal Obligation: We process data where necessary to comply with applicable laws, regulations, or legal processes.

6. Sharing Your Information with Third Parties

Jet's Pizza does not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

6.1 Service Providers and Business Partners

We work with carefully selected third-party vendors and service providers who assist us in operating our business. These may include:

• Payment processors — to securely handle payment transactions
• Delivery and logistics partners — to facilitate order delivery
• Cloud hosting and IT service providers — to store and manage our data and systems
• Email marketing platforms — to send promotional communications
• Analytics providers (e.g., Google Analytics) — to analyze website traffic and user behavior
• Customer service tools — to manage inquiries and support tickets
• Fraud prevention services — to identify and prevent fraudulent activity

All third-party service providers are contractually required to protect your information and use it only for the specific purposes we have authorized. They are not permitted to sell or disclose your data for their own commercial purposes.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of Jet's Pizza
• Prevent or investigate possible wrongdoing in connection with our Services
• Protect the personal safety of users of the Services or the public
• Comply with applicable tax reporting obligations

6.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Site of any change in ownership or uses of your personal information in such circumstances.

6.4 Advertising and Analytics Partners

We may share aggregated or de-identified data with advertising networks and analytics companies. This data does not directly identify you and is used to improve the relevance of advertisements and understand general usage patterns across our Services.

7. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

7.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Payment Security: Payment card information is processed by PCI-DSS compliant payment processors. We do not store full card numbers on our servers.
• Access Controls: Access to personal data within our organization is restricted to authorized personnel who require it for legitimate business purposes.
• Password Hashing: User account passwords are stored using industry-standard cryptographic hashing algorithms.
• Regular Security Audits: We conduct periodic reviews of our security practices and systems to identify and address vulnerabilities.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities as required by applicable law in the event of a security incident.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to take steps to protect your own information, such as using a strong password and keeping your account credentials confidential.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and facilitating your ability to exercise them.

8.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Right to Withdraw Consent: Where we process your data based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking "unsubscribe" in our emails or by contacting us directly.

8.2 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have additional rights under the CCPA as amended by the CPRA, including:

• Right to Know: The right to know what personal information we collect, use, share, and sell about you.
• Right to Delete: The right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale/Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information, but you may still exercise this right.
• Right to Limit Use of Sensitive Personal Information: The right to limit the use of sensitive personal information to specified purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge different prices, or provide a different level of quality because you exercised your privacy rights.
• Right to Data Portability: The right to receive your personal information in a portable and usable format.

To exercise your California privacy rights, please contact us at [email protected]. We will verify your identity before processing your request. You may also authorize an agent to submit requests on your behalf.

8.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us through one of the following methods:

• Email: [email protected]
• Website: jetspizzas.rest

We will acknowledge your request within 10 business days and respond to your request within 45 calendar days of receipt. If we require additional time (up to 90 days total), we will notify you with the reason for the extension.

We may need to verify your identity to process certain requests. We may ask for information such as your name, email address, and order details to confirm your identity before we process your request.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, remember your preferences, analyze traffic, and support our marketing activities. This section provides a summary of our cookie practices.

9.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core features like shopping cart functionality, user authentication, and order processing.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users receive error messages. We use tools like Google Analytics for this purpose.
• Functional Cookies: These cookies allow the website to remember your preferences and settings, such as your location or preferred language, to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies track your browsing behavior across websites to deliver targeted advertisements. They are placed by third-party advertising networks with our permission.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to use some features, including placing orders.

For more detailed information about the specific cookies we use, their purposes, and how to opt out, please refer to our Cookie Policy available on our website at jetspizzas.rest.

9.3 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. Our website currently responds to DNT signals by limiting the use of non-essential tracking cookies. However, as there is no consistent industry standard for DNT, our response may vary.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

11. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, and we do not knowingly allow persons under 18 to create accounts or place orders without parental supervision.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our systems.

If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

12. International Data Transfers

Jet's Pizza is based in the United States, and our Services are primarily directed at users located within the United States. All personal information we collect is stored and processed on servers located in the United States.

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our Services, you consent to such transfer, storage, and processing.

When we transfer personal information internationally (for example, to third-party service providers located outside the United States), we implement appropriate safeguards to ensure that your data is protected in accordance with this Privacy Policy and applicable law.

13. Third-Party Links and Integrations

Our website may contain links to third-party websites, social media platforms, or integrated services such as third-party food ordering platforms or payment gateways. These third-party sites and services have their own privacy policies, and we are not responsible for their practices.

We encourage you to review the privacy policies of any third-party websites or services you visit or use. The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices.

14. Your Choices and Opt-Out Options

14.1 Marketing Communications

You may opt out of receiving marketing emails from us at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email we send you
• Emailing us at [email protected] with the subject line "Unsubscribe"
• Updating your communication preferences in your account settings (if you have a registered account)

Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders, account activity, or other service-related notifications.

14.2 Targeted Advertising

You may opt out of targeted advertising by adjusting your cookie preferences or using industry opt-out tools such as:

• Digital Advertising Alliance (DAA) Opt-Out
• Network Advertising Initiative (NAI) Opt-Out
• Google Analytics Opt-Out Browser Add-on

15. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Filing a Complaint with the FTC

In the United States, the Federal Trade Commission (FTC) oversees consumer privacy practices and unfair or deceptive business acts. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

15.2 Filing a Complaint with the California Attorney General (California Residents)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

15.3 Contact Us First

We encourage you to contact us first before filing a formal complaint, as we are committed to resolving privacy concerns quickly and fairly. Please reach out to us at:

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website notifying users of the change
• Send an email notification to registered users where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to reach out to us. We are committed to addressing your privacy inquiries promptly and transparently.

We will make every effort to respond to your inquiry within 5 business days. For formal privacy rights requests, we will respond within the timeframe required by applicable law.